Refund policy
RETURN & REFUND POLICY
At ZENTO, we want you to be happy with your purchase. If your furniture or home décor item arrives damaged, defective, incorrect, or has an issue covered by this policy, you can contact us for a return, replacement, or refund.
1. RETURN ELIGIBILITY
Return requests must be made within 7 days of receiving your order.
A return may be accepted if:
• The product arrived damaged or defective.
• You received the wrong product.
• The product is materially different from what you ordered.
• The product is unused and in its original condition.
• The original packaging is available where required.
2. DAMAGED OR DEFECTIVE PRODUCTS
Please inspect your order when it is delivered.
If your furniture or home décor item arrives damaged or defective, contact ZENTO within 7 days and provide:
• Your order number
• Photos of the product
• Photos/videos of the packaging and damage
• A brief description of the issue
Our team will review the request and provide the appropriate solution.
3. WRONG PRODUCT
If you receive an item different from the one you ordered, please contact us within 7 days.
After verification, ZENTO may arrange a replacement or another suitable resolution.
4. CHANGE OF MIND
Returns due to a change of mind may only be accepted if the product is unused, undamaged, and in its original condition.
For furniture items, return eligibility may also depend on whether the item has been assembled, installed, modified, or used.
Return delivery charges may apply in such cases.
5. NON-RETURNABLE ITEMS
The following may not be eligible for return:
• Used or assembled furniture
• Products damaged after delivery due to misuse
• Modified or altered products
• Customized or made-to-order products
• Products missing original packaging or accessories where required
Damaged or defective customized products will be reviewed separately.
6. REFUNDS
Once an approved return is received and inspected, ZENTO will notify you of the outcome.
If your refund is approved, it will be processed through the applicable payment method or refund arrangement.
Refund processing time may vary depending on the payment method.
7. EXCHANGES
If your product arrives damaged, defective, or incorrect, ZENTO may offer a replacement if the same item is available.
If the item is unavailable, we may provide another appropriate resolution.
8. RETURN SHIPPING
If the return is caused by a damaged, defective, or incorrect product received from ZENTO, we will determine the appropriate return-shipping arrangement.
For eligible change-of-mind returns, the customer may be responsible for return delivery charges.
9. ORDER CANCELLATION
If you want to cancel your order, contact ZENTO as soon as possible.
Once an order has been processed, dispatched, or handed to the courier, cancellation may no longer be possible and the return policy may apply.
10. HOW TO CONTACT US
For return, refund, replacement, or exchange requests, please contact ZENTO with your order number and details of the issue.
ZENTO
Online Furniture & Home Décor Store
shop.zentostores.com
ZENTO reserves the right to review each return or refund request individually and determine the appropriate resolution according to the circumstances of the order.