Shipping policy
SHIPPING POLICY
Effective Date: September 29, 2026
At ZENTO, we aim to make your online shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our online store.
1. SHIPPING DESTINATION
ZENTO currently delivers orders within Pakistan.
Delivery availability may vary depending on the product and destination.
2. ORDER PROCESSING
Orders are processed after they are successfully placed and confirmed.
Processing time may vary depending on product availability, order volume, customization, and other factors.
Furniture and larger home décor items may require additional processing time before dispatch.
3. DELIVERY TIME
Estimated delivery times may vary depending on your location and the product ordered.
Typical delivery timeframes may be communicated during checkout or after order confirmation.
Delivery may take longer during:
• Public holidays
• High-order periods
• Weather conditions
• Courier disruptions
• Unforeseen circumstances
Estimated delivery dates are not guaranteed delivery dates.
4. DELIVERY CHARGES
Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.
Shipping costs may vary depending on the product, order size, delivery location, and courier requirements.
Large or heavy furniture items may have different delivery charges.
5. FURNITURE DELIVERY
For furniture and large items, delivery arrangements may differ from standard parcel delivery.
Customers should ensure that:
• The delivery address is correct and accessible.
• Someone is available to receive the order.
• The delivery area allows the product to be safely delivered.
Customers may be responsible for ensuring that furniture can fit through doors, hallways, stairways, elevators, or other access points.
6. ORDER TRACKING
Where tracking is available, customers may receive tracking or delivery information after their order has been dispatched.
Tracking availability depends on the courier and delivery method used.
7. DELIVERY ATTEMPTS
If the courier is unable to complete delivery because the customer is unavailable, the address is incorrect, or delivery access is unavailable, additional delivery arrangements or charges may apply.
Please ensure your phone number and delivery address are accurate when placing your order.
8. DAMAGED PRODUCTS
Please inspect your order when it arrives.
If your product arrives damaged, defective, or in an incorrect condition, contact ZENTO as soon as possible.
Please provide:
• Your order number
• Photos of the product
• Photos or videos showing the damage
• Photos of the packaging where possible
We will review the issue and provide an appropriate solution according to our Return & Refund Policy.
9. WRONG OR MISSING ITEMS
If you receive an incorrect or missing item, please contact ZENTO with your order details as soon as possible.
Our team will review the order and assist with the appropriate resolution.
10. DELIVERY DELAYS
ZENTO works with delivery and courier partners to complete orders as quickly as possible.
However, delays may occur due to circumstances beyond our reasonable control, including severe weather, public holidays, courier disruptions, transportation issues, or other unforeseen events.
11. ADDRESS CHANGES
If you need to change your delivery address after placing an order, contact ZENTO as soon as possible.
Once an order has been dispatched, changing the delivery address may not be possible.
12. CONTACT US
For questions about shipping, delivery, tracking, or your order, please contact ZENTO through the contact information provided on our website.
ZENTO
Online Furniture & Home Décor Store
shop.zentostores.com